ITM PORTAL

Burlington Fire Department

We at the City of Burlington Fire Department recognize the importance of using the Inspection, Testing, and Maintenance (ITM) process as a valuable tool to keep us informed about the fire protection systems within our response district and to keep them in service and ready. Also helps protect workers, visitors, citizens, and property.

The logo of the city agency promoting this Community Connect program.
The logo of the city agency promoting this Community Connect program.
Ronnie Mason
Fire Inspector

What is the

ITM Portal?

The City of Burlington Fire Department has instituted a new process for service providers who inspect and test fire protection systems. Effective April 1, 2026, all compliant and non-compliant fire protection systems test reports are required to be sent to the City of Burlington Fire Department electronically by your respective organization via First Due ITM. The City of Burlington Fire Department is dedicated to delivering 100% compliance with our adopted Fire Code. This web-based service will aggregate, track, and streamline the collection of compliance data of our jurisdiction's systems.

Property owners will receive timely proactive notifications of their testing requirements, and the City of Burlington Fire Department will gain the ability to better mitigate the risk in our community by improving public safety for our citizens. All service providers who inspect or test fire protection systems within the City of Burlington Fire Department jurisdiction are required to register and submit all test, inspection, and service reports via First Due ITM. All reports must be submitted per the testing schedule and requirements outlined in our adopted fire code.

This proven process requires the service provider to pay a nominal filing fee at the time of submittal. There is no fee to register your company with First Due ITM. Once registered, credits can be purchased for ITM submissions. We look forward to partnering with you to better protect and serve our community. We are confident this will benefit us ALL. For any questions related to the submission of the fire system ITM reports to the City of Burlington Fire Department or questions regarding the guidelines listed above, please contact the Fire Inspector's Office at (262) 763-7842.

Automated Compliance Reminders

Never miss a deadline with built-in notifications for upcoming inspections and renewals.

Improved Communication

Submit standardized inspection reports quickly and securely from any location using a centralized online platform.

Real-Time Status Updates

Stay informed with instant visibility into report submissions, review status, and deficiency resolution.

Simplified Reporting

Submit standardized inspection reports quickly and securely from any location using a centralized online platform.

Streamlined Deficiency Management

Document, track, and resolve deficiencies efficiently to keep systems in compliance and clients protected.

Automated Compliance Reminders

Never miss a deadline with built-in notifications for upcoming inspections and renewals.

Improved Communication

Submit standardized inspection reports quickly and securely from any location using a centralized online platform.

Real-Time Status Updates

Stay informed with instant visibility into report submissions, review status, and deficiency resolution.

Simplified Reporting

Submit standardized inspection reports quickly and securely from any location using a centralized online platform.

Streamlined Deficiency Management

Document, track, and resolve deficiencies efficiently to keep systems in compliance and clients protected.

Simplified Reporting

Submit standardized inspection reports quickly and securely from any location using a centralized online platform.

Real-Time Status Updates

Stay informed with instant visibility into report submissions, review status, and deficiency resolution.

Improved Communication

Submit standardized inspection reports quickly and securely from any location using a centralized online platform.

Automated Compliance Reminders

Never miss a deadline with built-in notifications for upcoming inspections and renewals.

Streamlined Deficiency Management

Document, track, and resolve deficiencies efficiently to keep systems in compliance and clients protected.

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No True Single Platform Icon
Streamlined Deficiency Management
Document, track, and resolve deficiencies efficiently to keep systems in compliance and clients protected.
No True Single Platform Icon
Automated Compliance Reminders
Never miss a deadline with built-in notifications for upcoming inspections and renewals.
No True Single Platform Icon
Improved Communication
Submit standardized inspection reports quickly and securely from any location using a centralized online platform.
No True Single Platform Icon
Real-Time Status Updates
Stay informed with instant visibility into report submissions, review status, and deficiency resolution.
No True Single Platform Icon
Simplified Reporting
Submit standardized inspection reports quickly and securely from any location using a centralized online platform.
No items found.

How It Works

1

Create an account

Start by setting up your account using your business name, phone, email, and address.

2

Purchase Credits

Each report submission requires credits. Avoid delays by pre-purchasing credits in the portal.

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3

Start Submitting Reports

All service providers are required to submit ITM reports through the portal.

Which Fire & Life Safety Systems Require Submissions?

Learn which systems require submissions, for the complete list, visit the ITM Portal.

Support & Training

Step By Step Guides

Guided instructions to configure and manage your ITM portal.
Learn More

Grow Your Business Through Compliance

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Inspections
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Repairs
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Revenue
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Lives Saved
As AHJs expand enforcement and visibility through the ITM portal, more property owners are taking action to stay in compliance — and that means more inspections, repairs, and maintenance opportunities for service providers like you.



ITM portal makes it easier to support your customers, keep buildings protected, and stay aligned with what AHJs expect. As more property owners take action, you're in the perfect position to deliver the inspections, repairs, and maintenance they need.

Need Additional Support?

Please reach out If you’re having technical issues with ITM, for all other questions please contact the AHJ.